Reaching out to the those we've loved the longest

Calcasieu Council on Aging Ombudsman Program

The Calcasieu Council on Aging Ombudsman program serves long-term care facilities in six parishes (Calcasieu, Cameron, Beauregard, Allen, Jeff Davis and Vernon). These facilities include nursing homes and assisted living facilities.

What Is an Ombudsman?

It is a Swedish word that means "citizen representative". An ombudsman is an advocate for residents of nursing homes and assisted living facilities.
A problem solver, mediator, helper, resource and educator.

Who Are Ombudsmen?

Ombudsmen are both paid and volunteer staff who are interested in quality of life and care for nursing home residents. Ombudsmen are skilled in working with people and are trained to be alert to the needs of nursing home residents.

What Do Ombudsmen Do?

  • Visits long-term care facities on a regular basis
  • Investigates concerns and works to resolve issues in facilities
  • Provides long-term care information to interested individuals
  • Attends resident and family council meetings

What kind of concerns can an ombudsman help with?

  • Involuntary Transfer/Discharge
  • Requests fo assistance
  • Lost property
  • Being treated with dignity and respect
  • Respect for personal privacy
  • Exercising personal preferences

Volunteer Ombudsmen Are Needed!

Volunteer Ombudsmen are needed to work two hours each week. Training for this work includes:

  • Residents' rights;
  • Problem-solving skills;
  • Aspects of aging;
  • Laws affecting nursing homes.

Ombudsmen will get:

  • An opportunity to get to know nursing home residents in their community;
  • A sense of satisfaction from helping someone else;
  • Practical knowledge and experience.

Nursing Home Residents' Rights

These rights are required by state law and state and federal regulations.

Calcasieu Council On Aging Ombudsman Program

Charles Campbell, Ombudsman Director

3950 Hwy 14, Lake Charles, LA 70607
Monday - Friday 8:00AM to 3:30PM
Phone: (337) 474-2583 ext. 1059 or 1-800-223-5872
Fax: (337) 474-6563


Contact Us:

Main Office:

3950 Highway 14
Lake Charles, LA 70607

Or, you can call us at:

Telephone: 337-474-2583 / 1-800-223-5872
Fax: 337-474-6563