Ombudsman

Reaching out to the those we've loved the longest

Calcasieu Council on Aging Ombudsman Program

The Calcasieu Council on Aging Ombudsman program serves long-term care facilities in six parishes (Calcasieu, Cameron, Beauregard, Allen, Jeff Davis and Vernon). These facilities include nursing homes and assisted living facilities.

What Is an Ombudsman?

It is a Swedish word that means "citizen representative". An ombudsman is an advocate for residents of nursing homes and assisted living facilities.

A problem solver, mediator, helper, resource and educator.

What Do Ombudsmen Do?

  • Visits long-term care facities on a regular basis

  • Investigates concerns and works to resolve issues in facilities

  • Provides long-term care information to interested individuals

  • Attends resident and family council meetings

What kind of concerns can an ombudsman help with?

  • Involuntary Transfer/Discharge

  • Requests for assistance

  • Lost property

  • Being treated with dignity and respect

  • Respect for personal privacy

  • Exercising personal preferences

Volunteer Ombudsmen Are Needed!

Volunteer Ombudsmen are needed to work two hours each week. Training for this work includes:

  • Residents' rights;

  • Problem-solving skills;

  • Aspects of aging;

  • Laws affecting nursing homes.

Ombudsmen will get:

  • An opportunity to get to know nursing home residents in their community;

  • A sense of satisfaction from helping someone else;

  • Practical knowledge and experience.

Nursing Home Residents' Rights

These rights are required by state law and state and federal regulations.

Health Care

  • To receive adequate and appropriate health care and protective and support services

  • To be free of physical restraints not documented as medically necessary

  • With certain limits, to have your choice of pharmacy and physician

  • To withhold payment for physician visitation if the physician did not examine you

  • To be transferred or discharged only after reasonable notice is given and only for medical reasons, the welfare of other residents, or for non-payment

  • To be protected from transfer or discharge from a Title XIX certified facility solely because the source of payment for care changes

Individual Liberties

  • To exercise your civil and religious liberties

  • To exercise your rights as a resident and a citizen

  • To complain and make suggestions without fear of coercion or retaliation

  • To be treated courteously, fairly and with the fullest measure of dignity

  • To be free of mental and physical abuse

  • To take part in various activities of the nursing home

  • To be free not to perform work

  • To choose a roommate, whenever possible

  • To have your own clothing and possessions

  • To manage your personal affairs, or if this is delegated to the facility, to receive an accounting report every three months upon request

  • To retire and rise in accordance with reasonable requests

  • Unless medically contraindicated, to consume a reasonable amount of alcoholic beverages

  • To use tobacco in accordance with applicable policies, rules and law

  • To have ample opportunity to visit with family and friends

Information

  • To be informed of your rights, the rules and regulations of the nursing home

  • To receive prompt response to all reasonable requests and inquiries

  • To have any significant change in your health status reported to you

  • To be informed of your condition and planned medical treatment, and to participate in or refuse that treatment

  • To be informed of the bed reservation policy for hospitalization

  • To be told of all services available and all costs, including charges covered or not covered by Medicare, Medicaid or the basic per diem rate

Privacy

  • To be treated with consideration and respect for your personal privacy

  • To receive private mail

  • To receive visitors in privacy

  • To have your personal and medical records treated confidential

  • To refuse to serve as a medical research subjectContact Ombudsman

Calcasieu Council On Aging Ombudsman Program

Charles Campbell, Ombudsman Director

3950 Hwy 14, Lake Charles, LA 70607

Monday - Friday 8:00AM to 3:30PM

Phone: (337) 474-2583 ext. 1059 or 1-800-223-5872

Fax: (337) 474-6563

Email: [email protected]

It's Okay to Ask for Help

Our organization provides it!

Office: 3950 Highway 14

Lake Charles, LA 70607

Copyright © 2025 Calcasieu Council on Aging, all rights reserved.

3950 Gerstner Memorial Blvd,

Lake Charles, LA 70607

(337) 474-2583